Terms and conditions

1. Website and enquiries

The website presents our moving, transport, storage, cleaning, clearance and assembly services, along with second-hand items. Contact through the site, email, telephone or WhatsApp is an enquiry or quote request. It does not by itself reserve a date or place an order.

2. Quotes and contracts

Calculator volumes, weights, resources and other results are indicative. The scope, price, dates and arrangements are set out in a personalised offer. A contract is formed once these details are agreed and Plan B confirms the booking. These terms apply to the contract when provided and accepted at the time it is concluded.

3. Prices and payment

Unless stated otherwise, prices are in Swiss francs (CHF). The offer specifies the total price, applicable taxes, any additional charges, agreed deposit and payment deadline. Changes to the agreed work or additional expenses must be agreed with the customer before they are incurred.

4. Customer information and preparation

Customers provide accurate information about goods, addresses, access, floors, parking and special requirements. Fragile, valuable, hazardous or restricted items must be disclosed before the service. Preparation, packing, permissions and access are organised as agreed in the offer.

5. Changes and cancellation

Contact us as soon as possible to change or cancel a service. New dates depend on availability. Any financial consequences follow the terms accepted in the offer and applicable law; these general terms do not set a flat cancellation penalty.

6. Second-hand items

Second-hand listings are subject to availability. An enquiry does not reserve an item. Its condition, final price, collection or delivery arrangements and any warranty terms are clarified before a sale is agreed. Statutory customer rights apply unless validly varied by agreement.

7. Liability and complaints

Please report damage or service issues promptly, with a description and photographs if possible, so we can investigate. Liability and customer rights are governed by the agreement and applicable law. These terms do not exclude liability for intent or gross negligence or restrict mandatory rights.

8. Website use and applicable law

Use the website lawfully, without disrupting its operation or misusing its forms. Text, photographs and graphics are protected by their owners’ rights. Personal data processing is explained in our privacy policy.

Swiss law applies, subject to mandatory consumer protections. Jurisdiction is determined by applicable legal rules. Updates to these terms are published with a new date and do not change existing contracts without agreement.